Opinion on digital inclusion

By | 17 janvier 2014

The French Digital Council (CNNum) submitted its conclusions on digital inclusion to Fleur Pellerin, Minister Delegate for Small and Medium-Sized Enterprises, Innovation and the Digital Economy, on Tuesday, 26 November during the AVICCA (French association for electronic and audiovisual communication) conference.

The members of the Council adopted the report entitled « Citizens of a digital society – Access, Literacy, Mediation, Empowerment: towards a new policy of inclusion » which draws on consultations held throughout spring and summer 2013 and which involved around 60 representatives from non-profit organisations, public institutions, the mediation sphere, business, professional federations, government departments, and expert and research groups.

The work was carried out by around ten CNNum members, and was coordinated by the Council’s Vice-President, Valérie Peugeot.

On completion of the work, the CNNum approved a report recommending:

  • the targeting of access in the broadest sense and ensuring that digital technologies  facilitate rather than complicate essential procedures and services;
  • the development of digital literacy for everyone as a shared and evolving skills base so that all are included not only « in » but also « with » the digital society to speed up social transformation;
  • stronger mediation through the connection of diverse players and the pooling and sharing of best practices in order to meet growing and permanent needs;
  • the facilitation of social transformation through empowerment based on the development of individual abilities and critical thinking (« power to »), a combination of collective initiatives with the Web’s distributed, collaborative and horizontal methods (« power with »), « feedback » from citizens to their elected representatives and, and the co-design of public policy (« power over »).

Download the report:

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Size Download





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Participate in the discussions: share your initiatives to foster digital inclusion, and add to the recommendations

The report lists some local players’ initiatives. Scaling up to best practices is a central part of our recommendations, and for this reason the CNNum invites you – by completing the « remarks » field below the report’s recommendations – to share your initiatives for digital inclusion and to add to the recommendations.

Link to vision/diagnosis

Links to the seven recommendations on which remarks are sought:



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Press kit





Press contact:

Press contacts:

Jean-Baptiste Soufron, General Secretary, +33 (1) 53 44 21 25

Yann Bonnet, General Rapporteur, + 33 (1) 53 44 20 03


Participatory methodology:

The three contributory Fridays

Consultation was organised over three Fridays, during which there were discussions and brainstorming between the members of the Council’s working group and outside specialists recognised for their expertise or work in this area.

The Council favoured an innovative method of participation through discussions and reflection rather than an examination of each stakeholder’s position.

Prior contribution in writing

In order to participate in one of the three meetings organised by the Council, each participant had to reply to questions on the subject of digital inclusion, giving their own contribution, which they were sent in advance.

The responses were analysed carefully by the Council enabling it to prepare a diagnosis of the existing situation, identify issues and agree on recommendations for a policy of inclusion in a society in which the role of digital technologies grows each day.

The questions were as follows:

  1. Who would be the beneficiaries and what would be the highest priorities (maximum of two) of a public « digital inclusion » policy?
  2. What are the signs of progress (or regression) in the area of digital inclusion?
  3. Have these priorities and signs of progress or regression resulted from consensus or have they been discussed? In the latter case, what areas of disagreement are there and who are the opposing parties?
  4. What initiatives or cases related to digital inclusion (or exclusion) surprised, or astonished you most or changed the way you think over the last few years?
  5. Are there new or emerging factors today that are transforming the very context in which we can now think and act around the subject of digital inclusion?
  6. If you had to cite one symbolic action in the area of digital inclusion, whether successful or not, preferably not one you are involved in, what would it be and why?
  7. What would it take for the most successful actions you are aware of to be scaled up, create a bigger impact and be included in a nationwide or European-wide public policy? What players, if any, should be involved?

Contributions received (in French) :

april 19th

may 17th

June 21st


Documents from inclusion group of the CNNum :

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